Support Overview

Support starts in writing so we can scope the problem clearly, document decisions, and avoid surprises. Once we understand the issue, we’ll agree on a price or time block, then execute.

Open a Ticket
First Response < 1 business day
Hours Mon–Fri · 9–6 ET
Urgent Mark ticket as "High"

What to include

  • Summary of the problem and when it started
  • Domain(s), provider(s), and recent changes
  • Error messages, screenshots, or logs
  • Impact (one user vs whole org, inbound/outbound, etc.)

How I work

  • Ticket-first: everything scoped and documented in writing
  • Fixed-price or time-block estimates before work
  • Plain-English explanations, not vendor marketing
  • Configs and notes stay with you, not locked to me

Good fits

  • Small businesses without a full-time IT team
  • Solo founders and creators with “weird tech” issues
  • Teams who prefer async, written communication

Common requests

Open a Ticket