Get Support

Open a ticket and describe the issue. I’ll reply by email with next steps. Phone calls happen after we scope things in writing.

Open a Ticket Check Ticket Status
First Response< 1 business day
HoursMon–Fri · 9–6 ET
UrgentTag ticket as "High"

What to include

  • Summary of the problem and when it started
  • Domain(s), service provider(s), and any recent changes
  • Error messages, screenshots, or log snippets
  • Impact (one user, whole org, outbound only, etc.)

Scope & SLAs

  • Standard: first reply within one business day
  • Emergency option available on request (surge pricing)
  • Work begins after written approval of scope/estimate

Common requests